Security-first service management

Security should not be an afterthought added after a service is already designed. A security-first approach brings risk, resilience and operational controls into the everyday practice of service management.

For service managers, this means considering security across incident management, change, continuity, supplier relationships, access, monitoring and continual improvement. The goal is not to make every process heavier; it is to make security a normal part of reliable service delivery.

This is the beginning of a longer series of notes on connecting cybersecurity with practical IT service management.